Sample of All FAQs (Helpie FAQ)
FAQ
- Can you work with existing AV equipment?
Absolutely! We can integrate new installations with your existing systems or upgrade outdated equipment.
- Do you offer maintenance for AV systems?
Yes, we provide ongoing maintenance and support to keep your system running smoothly.
- How long does an AV installation take?
Most projects are completed within 1-3 days, depending on compexity. We provide a timeline during your consultation.
- What types of audio visual systems do you install?We specialise in home theaters, commercial AV setups, smart home intergrations, TV wall mounts, and multi-room audio systems.
- How can I prepare for your visit?
Clear the work area of furniture or obstacles, ensure pets are secured, and let us know about any specific concerns or access instructions before we arrive.
- What payment methods do you accept?
We accept credit/debt cards and bank transfers. We do not accept cash payments under no circumstances. Payment plans may be available for larger projects, contact us for details.
- Are your services guaranteed?
Yes, we offer a lifetime workmanship warranty on all services, ensuring your satisfaction. Parts may also carry manufacturer warranties.
- How long will my electrical project take?
Project timelines vary based on complexity. Small repairs may take a few hours, while larger projects such as rewiring could take days. We'll provide a timeline during your consultation.
- Do you offer emergency electrical services?
Yes, we provide 24/7 emergency services for urgent issues like power outages, exposed wiring, or electrical faults. Call 1300 536 000 for immediate assistance.
- What areas do you serve?
We serve the greater Melbourne area including suburbs such as Reservoir, Epping, Doncaster and Brighton just to name a few.
- What services does JEN Electrical provide?We offer a wide range of electrical services, including residential and commercial wiring, lighting installation, electrical repairs, panel upgrades, EV charger installation, and safety inspections. Contact us for specific needs!
- Are your electricians licenced and insured?Yes, all our electricians are fully licenced, certified, and insured to ensure safe, high-quality work and peace of mind for our customers.
- How do I schedule an appointment?You can schedule an appointment by calling us at 1300 536 000, emailing admin@jenelectrical.com.au, or filling out the contact form on our website. We’ll respond promptly to arrange a convenient time.